Delivery & Returns
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*DELIVERY TIMES BELOW EXCLUDE PUBLIC HOLIDAYS
๐ฟ๐๐ฝ๐ผ๐ (Price: FREE SHIPPING)
For swimwear, our delivery driver will deliver your itemsย from 1-7 workings days after your purchase them. For Activewear, our driver will deliver anywhere from 1-10 working days after your order is placed. You will receive a fulfilment confirmation email after you place your order with the expected delivery day.
๐๐๐๐ ๐๐ ๐.๐ผ.๐ (Price: FREE SHIPPING)
For UAE (excluding Dubai) the same shipping times apply as above but we use Fetchr to complete the delivery once your order is ready. You will receive a fulfilment confirmation email after you place your order with the expected delivery day and a link to the Fetchr website. You will then receive a Whatsapp/SMS with a specific tracking number and instructions on how to log your preferred delivery date and time.ย Once the package is handed over to Fetchr, then can take up to 2-3 business days if your order is placed between Thursday and Saturday.ย
๐๐๐๐๐ฟ๐๐๐ฟ๐ ๐๐๐๐๐๐๐๐ (Price: 21 USD)
We ship to all countries outside the U.A.E (except OFACย and sanctioned countries)
Delivery time takes around 7-14 working days via Emirates Post tracking service. You will be updated via email that your order has been fulfilled & then your tracking number will be shared with your directly on Whatsapp or SMS if Whatsapp is not available.ย
DELIVERY ON "PRE-ORDER ITEMS"
๏ปฟ๏ปฟA pre-order option is available on our custom designs. This means that for specialty sizes you can place an order even when the item is not in stock and if there isn't any of that size already being made, we will have it custom-made for you. The delivery time frame for this is typically 2-3 weeks. You will receive a Whatsapp or email confirmation to confirm after you place the order.
PAYMENT CONFIRMATIONย
Customer will receive payment confirmation by email when the payment has been completed. Payment confirmation email will come within 24 hours of payment completion.
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Not happy with your item? Review Our Returns Policy Below for a Quick & Easy Return
When your item first arrives, please make sure you try it on with the hygiene tags in tact just in the unlikely event that you will want to return or exchange it
What to do in the following circumstances:
The wrong product was sent by the merchant:ย Please inform us within 7 days via email or our Whatsapp line, and we will organizeย an exchange for you immediately. You will be notified via email of the delivery/exchange date and time.
The product is defective: Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time.
The product was damaged in shipping:ย Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time.
The product is tampered:ย Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time.
You need to exchange sizes Simplyย send us an email or Whatsapp within 48 hours and we will arrange a drop-off & collection the next day for UAE (Globally we will arrange Skynet pick up) (this applies to all non-sale items)
**If the item is a Sale item there will be no returns/refunds or exchange.
REFUND POLICY
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
CANCELLATION POLICY
If you wish to cancel your order the following terms apply:
Cancellation before the item is shipped: Simply inform us via email or Whatsapp and we will cancel the order and refund any payment that has been made via original mode of payment. Any charges incurred on our side for payment transaction will be deducted from the amount refunded.
Cancellation after the item is shipped: Simply inform us via email or Whatsapp you would like to cancel the item and we will cancel the order and refund any payment that has been made via original mode of payment. Any charges incurred on our side for payment transaction or shipping will be deducted from the amount refunded.
๐๐ ๐๐ค๐ช ๐๐๐ซ๐ ๐ผ๐ฃ๐ฎ ๐๐ช๐๐จ๐ฉ๐๐ค๐ฃ๐จ ๐ค๐ฃ ๐ฟ๐๐ก๐๐ซ๐๐ง๐ฎ ๐ค๐ง ๐๐๐ฉ๐ช๐ง๐ฃ๐จ ๐ด๐ช๐ฎ๐ฑ๐ญ๐บ ๐ธ๐ฉ๐ข๐ต๐ด๐ข๐ฑ๐ฑ ๐ถ๐ด ๐ฐ๐ฏ +971545277797