Delivery & Returns

𝘿𝙀𝙇𝙄𝙑𝙀𝙍𝙔 𝙂𝙐𝙄𝘿𝙀

*DELIVERY TIMES BELOW EXCLUDE PUBLIC HOLIDAYS

𝘿𝙐𝘽𝘼𝙄 (Price: FREE SHIPPING)

For swimwear, our delivery driver will deliver your items from 1-7 workings days after your purchase them. For Activewear, our driver will deliver anywhere from 1-10 working days after your order is placed. You will receive a fulfilment confirmation email after you place your order with the expected delivery day.

𝙍𝙀𝙎𝙏 𝙊𝙁 𝙐.𝘼.𝙀 (Price: FREE SHIPPING)

For UAE (excluding Dubai) the same shipping times apply as above but we use Fetchr to complete the delivery once your order is ready. You will receive a fulfilment confirmation email after you place your order with the expected delivery day and a link to the Fetchr website. You will then receive a Whatsapp/SMS with a specific tracking number and instructions on how to log your preferred delivery date and time.  Once the package is handed over to Fetchr, then can take up to 2-3 business days if your order is placed between Thursday and Saturday. 

𝙒𝙊𝙍𝙇𝘿𝙒𝙄𝘿𝙀 𝙎𝙃𝙄𝙋𝙋𝙄𝙉𝙂 (Price: 21 USD)

We ship to all countries outside the U.A.E (except OFAC and sanctioned countries)

Delivery time takes around 7-14 working days via Emirates Post tracking service. You will be updated via email that your order has been fulfilled & then your tracking number will be shared with your directly on Whatsapp or SMS if Whatsapp is not available. 

DELIVERY ON "PRE-ORDER ITEMS"

A pre-order option is available on our custom designs. This means that for specialty sizes you can place an order even when the item is not in stock and if there isn't any of that size already being made, we will have it custom-made for you. The delivery time frame for this is typically 2-3 weeks. You will receive a Whatsapp or email confirmation to confirm after you place the order.

PAYMENT CONFIRMATION 

Customer will receive payment confirmation by email when the payment has been completed. Payment confirmation email will come within 24 hours of payment completion.

𝙍𝙀𝙏𝙐𝙍𝙉𝙎 𝙋𝙊𝙇𝙄𝘾𝙔

Not happy with your item? Review Our Returns Policy Below for a Quick & Easy Return

When your item first arrives, please make sure you try it on with the hygiene tags in tact just in the unlikely event that you will want to return or exchange it

What to do in the following circumstances:

The wrong product was sent by the merchant: Please inform us within 7 days via email or our Whatsapp line, and we will organize an exchange for you immediately. You will be notified via email of the delivery/exchange date and time.

The product is defective: Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time.

The product was damaged in shipping: Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time.

The product is tampered: Please inform us within 14 days of purchasing your items. Contact us via email or Whatsapp and we will replace the item for you immediately. You will be informed via email of the delivery date and time.

You need to exchange sizes Simply send us an email or Whatsapp within 48 hours and we will arrange a drop-off & collection the next day for UAE (Globally we will arrange Skynet pick up) (this applies to all non-sale items)

**If the item is a Sale item there will be no returns/refunds or exchange.

REFUND POLICY

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

CANCELLATION POLICY

If you wish to cancel your order the following terms apply:

Cancellation before the item is shipped: Simply inform us via email or Whatsapp and we will cancel the order and refund any payment that has been made via original mode of payment. Any charges incurred on our side for payment transaction will be deducted from the amount refunded.

Cancellation after the item is shipped: Simply inform us via email or Whatsapp you would like to cancel the item and we will cancel the order and refund any payment that has been made via original mode of payment. Any charges incurred on our side for payment transaction or shipping will be deducted from the amount refunded.

𝙄𝙛 𝙔𝙤𝙪 𝙃𝙖𝙫𝙚 𝘼𝙣𝙮 𝙌𝙪𝙚𝙨𝙩𝙞𝙤𝙣𝙨 𝙤𝙣 𝘿𝙚𝙡𝙞𝙫𝙚𝙧𝙮 𝙤𝙧 𝙍𝙚𝙩𝙪𝙧𝙣𝙨 𝘴𝘪𝘮𝘱𝘭𝘺 𝘸𝘩𝘢𝘵𝘴𝘢𝘱𝘱 𝘶𝘴 𝘰𝘯 +971545277797